Terms of Service

4.1 Account Creation

You must provide accurate, complete, and current information when creating an account. You are responsible for:

• • Maintaining the confidentiality of your account credentials
• • All activities that occur under your account
• • Notifying us immediately of any unauthorized access

4.2 Projects and Team Access

• • All accounts have the same type
• • You can invite multiple people to collaborate on a project
• • Team members share access to project resources

4.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• • Violate these Terms
• • Engage in fraudulent activity
• • Abuse our Services or infrastructure
• • Remain inactive for extended periods (we will notify you first)

You may contact us at support@fleety.dev to request account termination.

5.1 Prohibited Activities

• ✗ Illegal activities or content that violates Swedish or EU law
• ✗ Harassment, abuse, or threats toward others
• ✗ Distribution of malware, viruses, or harmful code
• ✗ Spam, phishing, or unsolicited commercial messages
• ✗ Scraping or automated data collection beyond API limits
• ✗ Impersonation or misrepresentation of identity
• ✗ Intellectual property infringement
• ✗ Activities that violate GDPR or data protection laws

5.2 Technical Abuse

• ✗ Attempting to bypass security measures or rate limits
• ✗ Denial-of-service attacks or network disruption
• ✗ Reverse engineering our Services (except as permitted by EU law)
• ✗ Using our Services to develop competing products
• ✗ Reselling or redistributing our Services without authorization

5.3 Content Restrictions

You are solely responsible for content you upload, including:

• • Documentation and knowledge base materials
• • Customer support conversations
• • User data processed through our Services

You must have the legal right to use and share all content uploaded to Fleety.

6.1 Pricing

Current pricing is available at fleety.dev/pricing. We reserve the right to change prices with 7 days' notice to existing customers.

6.2 Billing Cycles

• → Monthly Plans: Billed on the same day each month
• → Token-Based: Usage limits reset at the start of each billing cycle

6.3 Payment Terms

• • Payment is due immediately upon subscription
• • We use Polar (polar.sh) as our payment processor
• • All prices are in USD for all customers worldwide
• • Swedish customers also pay in USD

6.4 Token Allocation

Each plan includes monthly token allocations:

• → AI Tokens: For AI-powered chat responses
• → Ticket Open Tokens: For creating new support tickets
• → Ticket Message Tokens: For replies within tickets

Unused tokens do NOT roll over to the next billing period.

6.5 Token Limits

If you exceed your plan's token limits, you must upgrade to a higher plan. Additional token purchases are not available.

6.6 Refunds

• • Monthly Plans: Full refund within 14 days of payment (only for first-time subscribers)
• • Exceptions: We may issue refunds at our discretion for service failures

6.7 Taxes

All taxes (including Swedish VAT) are handled by Polar.

7.1 Upgrades

• ✓ Take effect at the start of your next billing cycle
• ✓ You will be charged for the new plan price on your next billing date

7.2 Downgrades

• • Take effect at the start of your next billing cycle
• • You retain current plan benefits until the end of the current period
• • Unused tokens from the higher tier do not transfer

7.3 Cancellation

• • You may cancel at any time by contacting support@fleety.dev
• • Cancellation takes effect at the end of your current billing period
• • You retain access to Services until the end of the paid period
• • For data deletion, contact support@fleety.dev

8.1 Your Data

You retain all rights to data you upload to Fleety, including:

• → Documentation and knowledge base content
• → Customer support conversations
• → User information and metadata

8.2 Our Use of Data

We process your data only to:

• ✓ Provide and improve our Services
• ✓ Generate AI responses using RAG technology
• ✓ Maintain security and prevent abuse
• ✓ Comply with legal obligations

8.3 Data Access and Deletion

To request your data or account deletion, contact support@fleety.dev. We will respond within 30 days.

8.4 Data Protection

See our Privacy Policy for complete details on data collection, processing, and your rights under GDPR.

9.1 Your Content

You retain ownership of all content you upload. By using Fleety, you grant us a limited license to:

• → Store and process your content to provide Services
• → Use your content for AI response generation (via RAG)
• → Create backups and ensure service reliability

This license terminates when you delete content or close your account.

9.2 Fleety's IP

The Services, including software, designs, text, graphics, and trademarks, are owned by Fleety and protected by Swedish and international intellectual property laws.

You may NOT:

• ✗ Copy, modify, or distribute our software
• ✗ Use our trademarks without permission
• ✗ Remove proprietary notices from our Services

9.3 Feedback

If you provide suggestions or feedback, we may use it without obligation to you.