About Fleety AI Customer Support Platform
Fleety is a comprehensive AI-powered customer support solution designed specifically for
developers and software teams. Our platform combines intelligent chat automation, RAG
(Retrieval-Augmented Generation) technology, and smart ticket management to streamline your
customer service operations. Whether you're building a SaaS application, mobile app,
e-commerce platform, or developer tools, Fleety provides the modern support infrastructure
your users expect.
Advanced AI-Powered Customer Service Features
Our AI customer support platform leverages state-of-the-art natural language processing and
machine learning algorithms to understand customer inquiries with remarkable accuracy. The
system uses Retrieval-Augmented Generation (RAG) to access your product documentation, API
references, help articles, troubleshooting guides, FAQs, and knowledge base content in
real-time. This ensures every response is grounded in your actual product information, not
generic AI hallucinations.
The intelligent chat widget adapts to your users' questions, providing context-aware answers
that reference specific features, pricing tiers, integration steps, and technical
specifications. When customers ask about billing, the AI knows your pricing model. When they
need help with API integration, it can cite code examples from your documentation. When
troubleshooting errors, it understands your error codes and suggested fixes.
Seamless Integration for Modern Web Frameworks
Transform your customer support with Fleety's developer-friendly integration. Our AI chat
widget works seamlessly with React, Vue, Svelte, Angular, and vanilla JavaScript frameworks.
The platform uses advanced RAG technology to understand your product documentation, API
references, help articles, and knowledge base content, delivering accurate, context-aware
responses to customer inquiries. The widget is fully customizable with theming options,
position controls, and branding capabilities to match your application's design system.
Installation is incredibly simple - just add our NPM package or include a script tag. For
React applications, import our component and pass your project ID. For Vue.js, use our Vue
plugin. Svelte developers can use our native Svelte component. Angular teams can integrate
through our Angular module. Even vanilla JavaScript sites can add support in seconds with a
simple script include. TypeScript definitions are included for all frameworks, providing
excellent developer experience with autocomplete and type checking.
Intelligent Ticket Management System
Setup takes just 5 minutes - simply integrate our drop-in chat component, upload your
documentation, and let the AI learn your product. When the AI encounters complex issues it
cannot resolve, our intelligent ticketing system automatically creates support tickets with
full conversation context, ensuring your team has all the information needed to provide
effective assistance. Tickets include the entire chat history, user metadata, browser
information, and relevant product context.
The automated ticketing system intelligently routes issues to the appropriate team members
based on topic, priority, and workload. Complex technical problems go to engineering,
billing questions to finance, account issues to customer success. Each ticket is enriched
with AI-generated summaries, suggested solutions, and links to relevant documentation. Your
support team spends less time gathering information and more time solving problems.
Developer-First Customer Support Platform Philosophy
Built specifically for development teams, Fleety eliminates the complexity of traditional
enterprise support platforms. No complicated admin panels, no unnecessary features - just
straightforward APIs, fast integration, and intelligent automation. Our platform respects
user privacy with built-in encryption and opt-in analytics. We believe developers should
spend time building products, not configuring support systems.
Everything is API-first. Programmatically create knowledge base articles, update
documentation, manage tickets, and access analytics. Webhook support for all major events
means you can integrate Fleety with Slack, Discord, email, or your internal tools. GraphQL
and REST APIs provide flexibility for any tech stack. Real-time WebSocket connections ensure
instant message delivery and live chat experiences.
Knowledge Base and Documentation Management
Build a comprehensive knowledge base that grows with your product. Upload markdown files,
HTML documentation, PDF guides, API specifications (OpenAPI/Swagger), video transcripts, and
blog posts. Our intelligent content processing system automatically chunks, indexes, and
vectorizes your content for optimal retrieval. The AI understands document structure, code
blocks, tables, images, and formatting to provide accurate references.
Keep your knowledge base in sync with automatic updates. Connect to GitHub, GitLab, or
Bitbucket to automatically import documentation changes. When you update your README or docs
folder, Fleety notices and reprocesses the content. Version control means you can roll back
changes or maintain multiple knowledge base versions for different product releases.
Privacy, Security, and Compliance
Your data security is paramount. All customer conversations are encrypted in transit with
TLS 1.3 and at rest with AES-256 encryption. We never train AI models on your data or
customer conversations. RAG technology means we retrieve relevant context and inject it into
prompts without ever fine-tuning on your proprietary information. Your intellectual property
stays yours.
GDPR compliant with built-in data deletion, export, and anonymization features. Customers
can request their data, and you can fulfill those requests with one click. SOC 2 Type II
certification in progress. Regular security audits and penetration testing ensure your
customer data remains protected. Role-based access control (RBAC) limits who can see
sensitive conversations and customer information.
Analytics and Continuous Improvement
Join developers who are automating up to 70% of repetitive support inquiries while
maintaining personalized customer experiences. Free during beta with $5 in AI credits. Start
building better customer support today. Track resolution rates, customer satisfaction
scores, AI accuracy metrics, and response times. Identify common questions to improve
documentation. See which features cause the most confusion. Use data to prioritize product
improvements and documentation updates.
The AI learns from human corrections. When your support team updates an AI response or
provides better information, the system incorporates that feedback. Over time, response
accuracy improves, and the knowledge base becomes more comprehensive. Machine learning
models adapt to your specific domain vocabulary and customer communication patterns.
Supported Technologies, Frameworks, and Platforms
React customer support widget, Next.js integration, React Native mobile support, Vue.js
support chat, Nuxt.js plugin, Svelte chat integration, SvelteKit server hooks, Angular
support component, Ionic framework compatibility, JavaScript customer service, TypeScript
support integration with full type definitions, Node.js backend integration, Express.js
middleware, Fastify plugins, AI chatbot for developers, automated ticket system with SLA
tracking, knowledge base management with version control, documentation chat with code
syntax highlighting, API support automation using OpenAPI specs, developer support tools
with CLI utilities, customer service automation workflows, RAG-powered responses with source
citations, context-aware AI with conversation memory, intelligent ticketing with automatic
categorization, Webhook integrations, REST API, GraphQL API, WebSocket real-time chat, Slack
integration, Discord bot support, email notifications, SMS alerts, Zapier compatibility,
Stripe billing integration, Auth0 authentication, OAuth 2.0 support, SSO enterprise login,
multi-language support, internationalization (i18n), mobile responsive design, dark mode
theming, accessibility WCAG 2.1 AA compliant, performance optimized with lazy loading, CDN
distribution, and edge caching for global performance.
Use Cases and Customer Success Stories
SaaS companies use Fleety to reduce support costs by 60% while improving customer
satisfaction scores. API-first businesses provide instant help to developers integrating
their services. E-commerce platforms answer product questions 24/7 in multiple languages.
Mobile app developers offer in-app support without building custom solutions. Startups
launch with enterprise-grade support from day one. B2B software companies scale support
without scaling headcount.
Getting Started and Onboarding
Sign up for free and receive $2.50 in AI credits. Create your first project in under two
minutes. Upload your documentation using our CLI tool, drag-and-drop interface, or GitHub
integration. Customize the chat widget appearance to match your brand. Add the integration
code to your website or application. Start chatting with the AI to test responses. Invite
team members to manage tickets and knowledge base. Configure webhooks for Slack or email
notifications. Go live and start helping customers immediately. No credit card required for
beta access.