Fleety - AI-Powered Customer Support Platform for Developers

Build. Ship. Quick.

Built for Devs.
Not Middle Managers.
Currently in Beta

As a developer-first customer support PaaS, Fleety gives you everything you need to help users -- and nothing you don't.

Free during beta • Get $5 in AI credits • Set up in 5 minutes

How it Works

AI-powered support that understands your product

1. Learn Your Product

Upload your docs, guides, and knowledge base content. AI learns everything about your product and how it works.

2. Copy/Paste UI Component

Drop our support chat component into your React, Vue, Svelte, or vanilla JS app. Works out of the box.

3. Auto-Tickets (Optional)

Complex issues automatically create tickets for human review when needed.

AI That Knows Your Product

Stop answering the same questions. Let AI handle support with full context of your product.

🧠 Context-Aware Responses

AI understands your product features, pricing, documentation, and technical details. Users get accurate answers about your specific offering, not generic responses.

🔄 Self-Improving System

Every interaction builds your knowledge base. Common issues get automated while complex questions create tickets—expanding your support intelligence organically.

⚡ Instant Setup

One CLI command scans your website and docs. No training, no configuration— just point our tool at your content and start getting intelligent responses.

🛡️ Privacy First

Your content stays encrypted. We use RAG with third-party LLMs—no fine-tuning, no data exposure, just intelligent context injection.

The Bottom Line

Studies suggest up to 70% of startup support tickets are repetitive. Our goal is to help your users get instant, accurate answers while you focus on building features, not answering the same questions over and over.

Why We Exist

Fleety is built for developers — not managers, not marketers, not suits. We believe customer support should be simple, fast, and tightly integrated, not bloated with dashboards and workflows you'll never use.

No trackers. No surveillance. No bullshit. We respect your users' privacy — and yours. Encryption is built-in, analytics are opt-in, and we'll never sell or exploit your data.

Integration takes minutes, not days. Fleety is just a drop-in widget and a few lines of code. You'll be shipping faster, and supporting smarter — without switching tabs 50 times.

You're here to build, not reinvent the wheel. With Fleety, there's no need to roll your own support system or stitch together half-broken libraries. Drop it in and get back to developing your product.

Your Data, Your Choice

We hate vendor lock-in as much as you do. With Fleety, you're in control — export everything at any time, no hoops, no fees, no walled garden.

Delete your data whenever you want. Migrate easily. We use open standards where possible, and our tooling is designed to be cleanly replaceable.

You're not stuck with us — and that's exactly how it should be.

© 2025 Fleety. All rights reserved.

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About Fleety AI Customer Support Platform

Fleety is a comprehensive AI-powered customer support solution designed specifically for developers and software teams. Our platform combines intelligent chat automation, RAG (Retrieval-Augmented Generation) technology, and smart ticket management to streamline your customer service operations. Whether you're building a SaaS application, mobile app, e-commerce platform, or developer tools, Fleety provides the modern support infrastructure your users expect.

Advanced AI-Powered Customer Service Features

Our AI customer support platform leverages state-of-the-art natural language processing and machine learning algorithms to understand customer inquiries with remarkable accuracy. The system uses Retrieval-Augmented Generation (RAG) to access your product documentation, API references, help articles, troubleshooting guides, FAQs, and knowledge base content in real-time. This ensures every response is grounded in your actual product information, not generic AI hallucinations.

The intelligent chat widget adapts to your users' questions, providing context-aware answers that reference specific features, pricing tiers, integration steps, and technical specifications. When customers ask about billing, the AI knows your pricing model. When they need help with API integration, it can cite code examples from your documentation. When troubleshooting errors, it understands your error codes and suggested fixes.

Seamless Integration for Modern Web Frameworks

Transform your customer support with Fleety's developer-friendly integration. Our AI chat widget works seamlessly with React, Vue, Svelte, Angular, and vanilla JavaScript frameworks. The platform uses advanced RAG technology to understand your product documentation, API references, help articles, and knowledge base content, delivering accurate, context-aware responses to customer inquiries. The widget is fully customizable with theming options, position controls, and branding capabilities to match your application's design system.

Installation is incredibly simple - just add our NPM package or include a script tag. For React applications, import our component and pass your project ID. For Vue.js, use our Vue plugin. Svelte developers can use our native Svelte component. Angular teams can integrate through our Angular module. Even vanilla JavaScript sites can add support in seconds with a simple script include. TypeScript definitions are included for all frameworks, providing excellent developer experience with autocomplete and type checking.

Intelligent Ticket Management System

Setup takes just 5 minutes - simply integrate our drop-in chat component, upload your documentation, and let the AI learn your product. When the AI encounters complex issues it cannot resolve, our intelligent ticketing system automatically creates support tickets with full conversation context, ensuring your team has all the information needed to provide effective assistance. Tickets include the entire chat history, user metadata, browser information, and relevant product context.

The automated ticketing system intelligently routes issues to the appropriate team members based on topic, priority, and workload. Complex technical problems go to engineering, billing questions to finance, account issues to customer success. Each ticket is enriched with AI-generated summaries, suggested solutions, and links to relevant documentation. Your support team spends less time gathering information and more time solving problems.

Developer-First Customer Support Platform Philosophy

Built specifically for development teams, Fleety eliminates the complexity of traditional enterprise support platforms. No complicated admin panels, no unnecessary features - just straightforward APIs, fast integration, and intelligent automation. Our platform respects user privacy with built-in encryption and opt-in analytics. We believe developers should spend time building products, not configuring support systems.

Everything is API-first. Programmatically create knowledge base articles, update documentation, manage tickets, and access analytics. Webhook support for all major events means you can integrate Fleety with Slack, Discord, email, or your internal tools. GraphQL and REST APIs provide flexibility for any tech stack. Real-time WebSocket connections ensure instant message delivery and live chat experiences.

Knowledge Base and Documentation Management

Build a comprehensive knowledge base that grows with your product. Upload markdown files, HTML documentation, PDF guides, API specifications (OpenAPI/Swagger), video transcripts, and blog posts. Our intelligent content processing system automatically chunks, indexes, and vectorizes your content for optimal retrieval. The AI understands document structure, code blocks, tables, images, and formatting to provide accurate references.

Keep your knowledge base in sync with automatic updates. Connect to GitHub, GitLab, or Bitbucket to automatically import documentation changes. When you update your README or docs folder, Fleety notices and reprocesses the content. Version control means you can roll back changes or maintain multiple knowledge base versions for different product releases.

Privacy, Security, and Compliance

Your data security is paramount. All customer conversations are encrypted in transit with TLS 1.3 and at rest with AES-256 encryption. We never train AI models on your data or customer conversations. RAG technology means we retrieve relevant context and inject it into prompts without ever fine-tuning on your proprietary information. Your intellectual property stays yours.

GDPR compliant with built-in data deletion, export, and anonymization features. Customers can request their data, and you can fulfill those requests with one click. SOC 2 Type II certification in progress. Regular security audits and penetration testing ensure your customer data remains protected. Role-based access control (RBAC) limits who can see sensitive conversations and customer information.

Analytics and Continuous Improvement

Join developers who are automating up to 70% of repetitive support inquiries while maintaining personalized customer experiences. Free during beta with $5 in AI credits. Start building better customer support today. Track resolution rates, customer satisfaction scores, AI accuracy metrics, and response times. Identify common questions to improve documentation. See which features cause the most confusion. Use data to prioritize product improvements and documentation updates.

The AI learns from human corrections. When your support team updates an AI response or provides better information, the system incorporates that feedback. Over time, response accuracy improves, and the knowledge base becomes more comprehensive. Machine learning models adapt to your specific domain vocabulary and customer communication patterns.

Supported Technologies, Frameworks, and Platforms

React customer support widget, Next.js integration, React Native mobile support, Vue.js support chat, Nuxt.js plugin, Svelte chat integration, SvelteKit server hooks, Angular support component, Ionic framework compatibility, JavaScript customer service, TypeScript support integration with full type definitions, Node.js backend integration, Express.js middleware, Fastify plugins, AI chatbot for developers, automated ticket system with SLA tracking, knowledge base management with version control, documentation chat with code syntax highlighting, API support automation using OpenAPI specs, developer support tools with CLI utilities, customer service automation workflows, RAG-powered responses with source citations, context-aware AI with conversation memory, intelligent ticketing with automatic categorization, Webhook integrations, REST API, GraphQL API, WebSocket real-time chat, Slack integration, Discord bot support, email notifications, SMS alerts, Zapier compatibility, Stripe billing integration, Auth0 authentication, OAuth 2.0 support, SSO enterprise login, multi-language support, internationalization (i18n), mobile responsive design, dark mode theming, accessibility WCAG 2.1 AA compliant, performance optimized with lazy loading, CDN distribution, and edge caching for global performance.

Use Cases and Customer Success Stories

SaaS companies use Fleety to reduce support costs by 60% while improving customer satisfaction scores. API-first businesses provide instant help to developers integrating their services. E-commerce platforms answer product questions 24/7 in multiple languages. Mobile app developers offer in-app support without building custom solutions. Startups launch with enterprise-grade support from day one. B2B software companies scale support without scaling headcount.

Getting Started and Onboarding

Sign up for free beta access and receive $5 in AI credits. Create your first project in under two minutes. Upload your documentation using our CLI tool, drag-and-drop interface, or GitHub integration. Customize the chat widget appearance to match your brand. Add the integration code to your website or application. Start chatting with the AI to test responses. Invite team members to manage tickets and knowledge base. Configure webhooks for Slack or email notifications. Go live and start helping customers immediately. No credit card required for beta access.